Merchant Agreement

As a Clearent merchant, we want to make sure that you have access to important information related to your merchant account and the terms and conditions of your processing agreement with Clearent.

Here are two important documents for your business. To download a copy, please click on the links below. You can then save or print a copy for your records.

Merchant Agreement
The Merchant Agreement contains all the terms and conditions that govern your credit card processing relationship.

Card Acceptance Guide
The Card Acceptance Guide is part of the Merchant Agreement and includes important guidelines for processing transactions.

Voice Authorization Instructions
If you are a merchant using a traditional POS terminal, follow these steps for voice authorizations:

  1. Dial 800.291.4840.
  2. Enter 12-digit MID (omit 6588).
  3. Enter bank ID.
  4. Key in merchant ZIP code.
  5. Enter the appropriate transaction code. Enter 1 for a sale or press # for more options.
  6. Enter cardholder account number.
  7. Enter card expiration date (MM/YY).
  8. Enter purchase amount without decimal (i.e., enter 2000 for $20.00), then press #.
  9. If amount is correct, press 9. If incorrect, press 6.
  10. Key transaction and authorization number into terminal.

If you are a merchant connected to Clearent’s Quest Payment Gateway, follow these steps:

  1. Dial 800.291.4840
  2. Enter 12-digit MID (omit 6588).
  3. Key in merchant ZIP code.
  4. Enter cardholder account number.
  5. Enter card expiration date (MM/YY).
  6. Enter purchase amount without decimal (i.e., enter 2000 for $20.00), then press #.
  7. If amount is correct, press 9. If incorrect, press 6.
  8. Key transaction and authorization number into terminal.