March Newsletter Direct


MARCH 2019

Life at Clearent tends to move pretty fast! In an effort to get you the most important information in an efficient way, we have outlined the following key points from the last few months. Please review and familiarize yourself with the latest changes at Clearent.

Clearent Empower

Clearent recently rolled out the new Empower Program.

The Empower Program combines the best elements of Cash Discounting and Surcharging into one program that helps merchants share their processing fees with their customers. 

If you haven’t completed the training in Brainshark, please do so right away. You can’t submit deals under the Empower Program until you complete the training.

Customer Support Updated Hours

Clearent's new support model went live Monday, March 18th, 2019.

Customer Support, which is now both Technical and Account Support, will be available 7 days a week from 8:00 a.m.  to 12:00 a.m. EDT. We are also introducing two new self-service options, including a new support site and online chat support. 

Equipment Announcement

We are now outsourcing our equipment deployment.

This change will extend ordering hours until 4:30 p.m. CT Monday – Friday. It will also ensure a more streamlined process, resulting in quicker turnaround times. Lastly, tracking numbers will be available the following business day after the order is placed. 

For all product orders, please continue to send requests to